FAQs (Clearance)
Clearance Sale — 20 to 30 September 2026
Online only at atma-my.com. Prices go live 12:01am on 20 September 2026 and the sale closes at 11:59pm on 30 September 2026.
This page covers clearance orders only. Everything here replaces our normal exchange and refund terms for clearance items. For full-price orders, please refer to our usual FAQs and Refund & Exchange Policy.
The four things to know before you order
1. All sales are final
No size changes and no exchanges on clearance items. Please check the size chart on each product page carefully before you order — we cannot swap a size after purchase.
2. Online only
The clearance sale runs at atma-my.com only. Clearance prices are not available at any physical store, and clearance orders cannot be collected in person.
3. Sold as is
Clearance stock is end-of-season and may carry minor marks or small irregularities from storage and handling. These are not grounds for a return. If your item arrives with a clear, obvious defect, email hello@atma-my.com within 7 days of delivery with photos of the defect and your order number, and we will make it right.
4. No restock
If your size does not appear on the product page, it is sold out. Clearance sizes and colours will not be restocked once they are gone — first come, first served.
Cancellations
Clearance orders cannot be cancelled once payment is made.
Processing and delivery
Please allow us 24 to 48 hours (1 to 2 working days) to process and pack your order before it is handed to our courier. Clearance periods are busy, so the higher end of that range is likely.
You will receive two emails:
- Order confirmation — sent immediately after successful payment. Check that your address, phone number, size and colour are correct.
- Tracking number — sent 1 to 2 working days after purchase.
Estimated total delivery time, counted in working days from the date of purchase:
- Semenanjung Malaysia — 2 to 5 days
- Sabah & Sarawak — 5 to 7 days
- Singapore — 5 to 9 days
Working days exclude Saturdays, Sundays and public holidays. Because of clearance volume, delivery may run slightly longer than usual. If your parcel has not arrived within the times above, email hello@atma-my.com with your order number and we will trace it for you.
Wrong or incomplete address
We are not responsible for parcels sent to an incomplete or incorrect address or phone number. If a parcel is returned to us because the details were wrong, re-shipping costs are payable by the customer:
- Semenanjung Malaysia — RM10.00
- Sabah & Sarawak — RM15.00
- Singapore — RM30.00
You can still correct your address or phone number — but only before your order ships. Contact us straight away using any of the channels below. Note that address corrections are allowed; size, colour and item changes are not.
How to reach us
- Live chat — the chat bubble at the bottom of any page on atma-my.com
- Email — hello@atma-my.com
- Instagram DM — @atma_hq
Please include your order number in your first message. It speeds everything up considerably.
Working hours
Monday to Friday, 9:00am to 5:00pm.
Messages sent after 5:00pm, on weekends or on public holidays will be answered on the next working day. During the clearance period we answer on a first come, first served basis, so please allow extra time before following up.
Thank you for supporting Atma.